Shipping policy

Thank you for shopping with us! We work with trusted suppliers and fulfillment partners through AliExpress and DSers to provide you with a wide range of products at competitive prices.

Please review the following shipping information before placing your order.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when available.

Please note that processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

Shipping Times

Delivery times vary depending on the product, destination, shipping method, and fulfillment location.

Typical estimated delivery times are:

  • United States: 7–20 business days

  • Canada: 10–25 business days

  • United Kingdom: 7–20 business days

  • Australia: 10–25 business days

  • Other international destinations: 10–30 business days

These are estimated delivery times and are not guaranteed. Actual delivery times may vary due to customs processing, weather, carrier delays, holidays, or other circumstances outside of our control.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or destinations. Any applicable shipping promotion will be clearly displayed on our website.

Tracking Your Order

Once your order has shipped, tracking information will be provided by email when available.

Please allow 3–7 business days for tracking information to become active after your order has been shipped.

You can use the tracking information provided to monitor the progress of your shipment.

Multiple Packages

Because we work with multiple suppliers and fulfillment locations, items from the same order may occasionally be shipped separately.

If this happens, you may receive multiple packages and separate tracking numbers for a single order.

This does not mean that an item is missing. Please allow the full estimated delivery period for each shipment.

International Orders & Customs

For international orders, packages may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any customs duties, taxes, import fees, or other charges that may apply to their order.

Customs policies vary from country to country, and we do not control these charges or the amount assessed by customs authorities.

Delivery Delays

While we do our best to provide accurate delivery estimates, shipping delays can occasionally occur.

Delays may be caused by:

  • Customs clearance

  • Weather conditions

  • Carrier disruptions

  • Holidays

  • Incorrect or incomplete shipping addresses

  • High shipping volumes

  • Other circumstances beyond our control

If your order is delayed, please check your tracking information first. If you need assistance, contact us and we will do our best to help.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned, additional shipping charges may apply to resend the order.

If you notice an error in your shipping address immediately after placing your order, please contact us as soon as possible. We will try to update the address before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for packages that are lost or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your building's reception area, or the carrier directly.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product.

We will review the situation and work with you to determine the appropriate resolution.

Contact Us

If you have any questions about your order or our shipping policy, please contact us through our Contact Us page or by using the customer service information provided on our website.

We are happy to assist you with your order and shipping questions.