Refund & Buyer Protection Policy

Buyer Protection:

Your purchases are safeguarded in case items arrive late, are damaged during shipping, or do not match the product description.

Free Returns:

Certain items are eligible for free returns within 15 days of delivery, regardless of reason.

Dispute Resolution:

If an issue with the seller cannot be resolved directly, you can open a dispute in your account’s Orders section to request a refund or replacement.

Refund Options:

Depending on the situation, refunds may be full, partial, or require returning the item.

Exceptions:

Returns may not be available for personalized, perishable, or intimate items, or if the product has been damaged by the buyer.

Timeline:

Disputes can typically be submitted starting 11 days after shipment and up to 15 days after the expected delivery date.